I have to say I had an interesting night at work. It is such a long story. At about 5:30 a man asked the front desk if we found his wallet which he had lost. We hadn’t and apologized. I didn’t think more of it. about an hour later he checked again, we still didn’t have it. I decided to try to help him. Usually I find things by retracing my steps, so I thought if we retraced his steps we would find his wallet. Thus the trip down the rabbit hole begins. We went into the locker room to double check the whole place and found nothing. In the process he tells me his wallet was in his pants and they had been locked up at the time. Now my mind goes from lost wallet to stolen wallet. I don’t want to panic the gentleman so I don’t say anything yet. I continue to look in hopes that maybe he left it somewhere else, but knowing I probably won’t find it. After awhile we finally call it stolen. He decides he wants to file a police report. In the process I informed the duty officer about what was going on and she took over helping search some more. In the mean time I call the police and inform them of what is happening. The give me a number for the man to call. They tell me they will be able to file the report over the phone. So I give the man the number and he calls the police. He gives the police our address and phone number and they inform him someone will be out to see him. I think nothing more of it for awhile. After about 45 mins the man is still in the lobby and waiting. I tell him he may want to call the police again to find out what is going on. He calls and they inform him they had called back to the Y and left a message on our machine. So I check messages, no message from the police. After going through them twice I decide to call the police and let them know we had no message. They tell me they will call again, I don’t know why they couldn’t just talk to the man or get the info they needed right then, since I am not familiar with procedure. So we wait for about 10 minutes still no call. About this time the mans cell phone rings. He talks for a second then hands to me and says his wife wants to talk to me. She begins to ream me out because of the delay. She says obviously the Y has no regards for her and her husband, the police have little regard for the Y because they haven’t come to check on the guy yet, and all kinds of family problems that they have and why her husband needs to come home. I try to gently inform her that we are doing all we can, we don’t know why the police had not shown up yet etc… After about 10 minutes or so of this I give the phone back to the man and get someone to call the duty officer back up. We call the police again and again are informed they had called and were told there was no one by the man’s name at the facility. We know they haven’t called us because all calls are routed to the front desk. The duty officer gets on the phone with the police and talks to them trying to figure out what’s going on. In the mean time the man’s wife calls back on the main line and again we get into it. She tells me she had called the police and got the same story from them we were getting that they had called and got no answer or were told the man wasn’t there. By this time everyone is a little frazzled. Finally the woman asks what a certain phone number is, and i realize it is the main number for our other facility. She tells me this was the number the police were calling. Now I understand why they were getting the response they were getting, they are calling the wrong number. At the same time I hear the duty officer go that’s out other facility, so it is dawning on the police and her what is going on. We finally straighten out the whole mess and the officer says they will have someone to our facility soon. The man’s wife is having none of it. She says she needs him home to help get their kids in bed. They will get the police to come to their house and settle it there. There is a whole back story I can’t explain just know it is a legitimate request. So the man leaves. Now we have to call the police and tell them not to come out because the man has left. In all of this we still don’t know how the police got the number for the other facility since neither us or the man gave them that number. The duty officer and I did get praised for staying cool under fire which was nice. Actually it was exhilarating and fun dealing with the problem. As Vin Deisel says in XXX “I live for this s***”
That was the major problem, other things happened to like the lifeguard accidentally turn off the water flow tot he sprinklers and setting off the fire alarm. Also holiday traffic and miscommunication caused a lot of parents to be late to pick up their kids. Swim lessons being cancelled but we didn’t know that at first. All kinds of things. I can say it helped my night go faster.
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